Why it might be helpful to apologize for something that’s not your fault.

Posted on October 30, 2013

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An apology for something beyond anyone’s control, such as the weather, has the effect of making others trust the apologizer. For example, when a young man approached strangers in a train station on a rainy day and said, “I’m so sorry about the rain! Can I borrow your phone?” he was successful 47% of the time, compared with just 9% if he simply asked to borrow a phone. Past studies have shown that when culpability for negative situations is ambiguous, people reward those who take blame more than those who express remorse

Posted at HBR.com by Andrew O’Connell  |   8:30 AM October 28, 2013

Posted in: leadership